Welcome to Family Anchor Facilities Pvt. Ltd. ("Company," "we," "our," or "us"). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us or request our services, we may collect:
- Full Name
- Company Name
- Email Address
- Mobile Number
- Office Address
- City & State
- Project Requirements
- Forms Submitted Voluntarily
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Date & Time of Visit
- Pages Visited
- Website Usage Statistics
- Cookies & Analytics Data
2. How We Use Your Information
Your information may be used to:
- Respond to enquiries
- Provide quotations
- Deliver requested services
- Schedule site surveys
- Process service requests
- Improve our website
- Enhance customer support
- Send service updates
- Share promotional offers (with consent)
- Maintain security & prevent fraud
- Comply with legal obligations
3. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyse website traffic
- Enhance browsing experience
- Measure marketing effectiveness
You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
4. Information Sharing
We respect your privacy and do not sell or rent your personal information.
We may share information only with:
- Authorized employees
- Service providers assisting with our operations
- Government authorities where legally required
- Law enforcement agencies when required by law
All third parties are expected to protect your information appropriately.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- Secure servers
- Encrypted communications
- Access controls
- Regular security monitoring
- Restricted access to authorized personnel
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
6. Third-Party Services
Our website may contain links to third-party websites, including:
- Google Maps
- Social Media Platforms
- Equipment Manufacturers
- Business Partners
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfil contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised where appropriate.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Object to processing activities
- Request a copy of your information
9. Children's Privacy
Our website and services are intended for business and general audiences. We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent. If you believe such information has been provided, please contact us so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised Last Updated date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Family Anchor Facilities Pvt. Ltd.
12. Consent
By accessing and using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our practices regarding the collection, use, and protection of your information.