Terms of Service

1. About Us

Family Anchor Facilities Pvt. Ltd. provides professional security and facility management solutions, including but not limited to:

• CCTV Installation
• Fire Alarm & Fire Safety Systems
• Access Control Systems
• Public Address (PA) Systems
• Security Guard Services
• Annual Maintenance Contracts (AMC)
• Security Consultation
• Technical Support & Maintenance

2. Acceptance of Terms

By accessing our website, submitting an enquiry, requesting a quotation, or using our services, you confirm that you have read, understood, and agreed to these Terms of Service.

3. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Violate any applicable laws or regulations.
• Upload or transmit malicious software or harmful code.
• Attempt unauthorized access to our systems or networks.
• Interfere with the website's operation or security.
• Copy, reproduce, or distribute website content without written permission.
• Use the website for fraudulent or misleading activities.

4. Service Enquiries & Quotations

Any enquiry or quotation submitted through our website is for informational purposes only and does not constitute a binding agreement. Project pricing, timelines, scope of work, and deliverables will be confirmed through a formal proposal, quotation, purchase order, or signed agreement.

5. Project Execution

For projects undertaken by Family Anchor Facilities Pvt. Ltd.:

• Work will commence after mutual agreement and confirmation.
• Project timelines may vary depending on site readiness, client approvals, material availability, and other external factors.
• Any additional work outside the agreed scope may require a revised quotation and timeline.
• Clients are responsible for providing accurate project requirements and timely approvals.

6. Payments

Payment terms will be specified in the official quotation or agreement. Unless otherwise agreed:

• Payments shall be made according to the agreed schedule.
• Delayed payments may affect project timelines.
• Taxes and statutory charges, where applicable, will be charged separately unless otherwise stated.

7. Installation & Maintenance

Our installation and maintenance services are subject to:

• Site accessibility
• Safety compliance
• Availability of required utilities
• Scheduled maintenance visits
• Applicable warranty terms

Clients are responsible for providing safe access to the installation site.

8. Product Information

We strive to provide accurate information about products, services, specifications, and technical details. However:

• Product images are for illustration purposes only.
• Actual products may vary depending on manufacturer updates.
• Specifications may change without prior notice.
• Availability depends on suppliers and manufacturers.

9. Intellectual Property

All content available on this website, including but not limited to Text, Graphics, Logos, Icons, Images, Videos, Website Design, Source Code, and Documents, is the property of Family Anchor Facilities Pvt. Ltd. or its respective owners and is protected under applicable intellectual property laws.

No content may be copied, modified, distributed, or reproduced without prior written permission.

10. Third-Party Brands

Our website may reference third-party brands such as CCTV, fire safety, access control, and public address equipment manufacturers. All trademarks, logos, and brand names remain the property of their respective owners and are used solely for identification, compatibility, or informational purposes.

11. Limitation of Liability

To the maximum extent permitted by law, Family Anchor Facilities Pvt. Ltd. shall not be liable for:

• Indirect or consequential damages
• Loss of profits
• Business interruption
• Loss of data
• Delays caused by third parties
• Force majeure events
• Website downtime or temporary unavailability

Our total liability shall be limited to the extent permitted under applicable law and any specific contractual agreement.

12. Warranties

Warranty coverage for products and services is subject to:

• Manufacturer warranty policies
• Product-specific warranty terms
• Service agreements
• Annual Maintenance Contracts (AMC), where applicable

Damage resulting from misuse, unauthorized modifications, accidents, natural disasters, or improper maintenance is generally not covered unless stated otherwise.

13. User Responsibilities

Users and clients agree to:

• Provide accurate information.
• Cooperate during project execution.
• Protect login credentials (if applicable).
• Use installed systems responsibly.
• Follow operational and safety instructions provided by our team.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Third-Party Links

Our website may include links to external websites for convenience or additional information. We are not responsible for:

• Third-party content
• External website availability
• Privacy practices
• Services offered by third parties

16. Changes to Services

We reserve the right to modify website content, update service offerings, change product information, improve website functionality, or update pricing where applicable without prior notice.

17. Suspension or Termination

We may suspend or terminate access to the website if a user:

• Violates these Terms.
• Attempts unauthorized access.
• Uses the website for unlawful purposes.
• Disrupts website functionality or security.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts in the location where Family Anchor Facilities Pvt. Ltd. has its registered office, unless otherwise agreed in writing.

19. Changes to These Terms

We may revise these Terms of Service from time to time. Updated versions will be published on this page with the revised Last Updated date. Continued use of the website after such updates constitutes acceptance of the revised Terms.